Is committed to serving and protecting the safety of our community.
Following the government's precautionary measures to help contain the spread of COVID-19,
Our home delivery service will be available
Sundays - Thursdays
Call 8000889 or WhatsApp 0097450019079
Stay Home. Stay Safe.
No, all you need is an email address, your accurate name and payment card details. However, we recommend that you register for an account to start adding pieces to your Wishlist and so you can also track the history of your purchases. If you need further assistance, please contact our customer care team any day (Excluding Fridays and Public and National Holidays) from 10 am- 6 pm or WhatsApp us on 0097450019079 or call us on 8000889, or email us on CustomerCare@salams.com
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
It is super easy. Please follow the 5 simple steps below
Delivery charges are enlisted below for your kind reference:
Please click on ‘Size Guide’ on the item’s page to check the size conversion chart.
We accept only Qatari Riyals.
Yes, your points will be added. Please contact our customer care team any day (Excluding Fridays and Public and National Holidays) from 10 am- 6 pm or WhatsApp us on 0097450019079 or call us on 8000889, or email us on CustomerCare@salams.com.
Upon payment, your order summary will show on your page and accordingly you will receive an order confirmation email listing the ordered products, the selected delivery method and the total amount of your order.
If you have registered your account on our website, you have the option of registering a payment method at the payment phase during the registration process by checking the box "save this card for my next purchase".
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVV or security code, and be sure that the card is current and valid.
Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit.
Within our Exchange and Return policy, your right is reserved and a full refund of your purchase (along any delivery charge incurred) will be refunded.
Exchange and Return process is very easy:
If you need further assistance, please contact our customer care team any day (Excluding Fridays and Public and National Holidays) from 10 am- 6 pm or WhatsApp us on 0097450019079 or call us on 8000889, or email us on CustomerCare@salams.com.
Refunds are issued via the original payment method and will normally appear within 5 business days, depending on the processing time of your payment provider.
To ensure your refund is as quick as possible, it needs to meet the conditions of our Return and Exchange Policy and Process .
Yes, please ensure you have your e-invoice (Order confirmation) and that you adhere to all points mentioned in the Return & Exchange Policy & Process
If you have missed the delivery appointment, please contact our customer care team to schedule another delivery timing, however please note that if re-delivery charge will be incurred as per our Delivery Policy
Upon every order purchase, samples automatically added to your basket and you will receive up to 3 samples. (*Subject to stock availability and are dispatched exclusively with merchandise purchases)
Quantities are limited and the selection changes often. Only one of each sample can be added per order. Substitutions will be made for out of stock samples. Due to the limited nature of these free samples, we do not replace samples for any reason, including if they arrive damaged
We are happy to offer free gift wrapping and you can request for it during the online checkout stage. Simply check the appropriate box during the online checkout.
If no packaging box is selected, your products will be packaged in a Salam Stores bag. You may also include a personalized message for your recipient.
Products from the same order may not be wrapped individually. Boxes are not provided for products with an exceptional format (that do not correspond to any available package format)