We are Salam Studio & Stores W.L.L (“we”, “us”, “our”), and we are committed to protecting your privacy.
The info given when you sign up for an account on the Website or on the mobile application, or place an order for products, or complete any online or off-line form (example in-store and/or online surveys), participate in social media events/promotions with our website and mobile application, or communicate with us via any channel (ins-store, email, phone calls, SMS, WhatsApp chat, social media, etc..).
Such information may include:
The aforementioned information is collected primarily to optimize the experience we give you and secondarily for advertising and marketing considerations.
Below you may find a brief account of how we utilize the data we collect from you.
To ensure that the best service is provided to you on our website, we partner with service providers and hence we may share your information with those parties to be able to fulfil your order and continuously enhance the experience.
Below you may find a brief account of the nature of service providers and type of data shared.
Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page and we use them to collect information and store your online preferences
5 segments of cookies are used as per the below:
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.
Your information and its security is critical for us. That is why we take different measures to ensure that they are safely stored on secure servers.
Any payment transaction carried out on our website or on our mobile application is encrypted using MPGS 3D Secure technology. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We also require that you establish a unique username and password to access your account on our website or mobile application and not to keep details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CVV number).
We regularly monitor our servers and IT systems for possible vulnerabilities and attacks, however and in spite of these measures, the transmission of information via the Internet is never completely secure. So, any such transmission is at your own risk.
Customers can delete customer data or deactivate customer account through following options
Once your account has been deleted, all the information will no longer be available to you across any Salam channels, including Salam stores, Salam website, and Salam mobile application. Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering again through Salam website or Salam mobile application, or earning Salam Rewards points at Salam stores, you will need to create a new account.
Deleting your account means you won’t have access to the products, and purchase orders, and any information associated with your closed account.
The Salam eCommerce system, mobile application, CRM application, and any other websites operated by Salam do not address anyone under the age of 18, and all online purchasing activities are addressed to the online audience/users above the age of 18. We do not knowingly collect personally identifiable information from children or anyone under 18. In the case we discover that a child or any person under 18 has provided us with personal information, we immediately delete this information from our servers and databases. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.