Terms & Conditions

Thank you for visiting website salams.com. Salam Studio & Stores- W.L.L. provides its services to you subject to the following conditions. If you visit the website salams.com you accept these conditions. Please read them carefully.

These terms and conditions ("Terms and Conditions") set out the legal terms that apply to your use of our website salams.com , any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services").

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

A. Understanding these Terms and Conditions

When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). When we refer to "we", "us" or "our", we mean Salam Stores. Where we refer to "you" or "your" we mean you, the person using the Services (our valued customers).

In order to use the Services you must be over 18 years of age.

B. Applicable Law

By visiting salams.com you agree that the laws of the State of Qatar, without regard to principles of conflict of laws, will govern these conditions of use and any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of The State of Qatar.

Salam Stores will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Qatar.

C. Our Website

This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately.

The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.

Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.

We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement that same communications be in writing.

D. Copyright

All rights reserved. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Salam Studio & Stores- W.L.L. The compilation of all content on this site is the exclusive property of Salam Stores and protected by international copyright laws. All software used on this site is the property of Salam Stores or its software suppliers and protected by international copyright laws.

E. Account Registration Terms & conditions

To be able to purchase from our website, you have two options: browse as a guest, or register for an account.

Benefits of Account Registration

When you register you are required to provide information about yourself and delivery address that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address CustomerCare@salams.com.

Below are the some of the benefits you’ll be able to enjoy by registering with us for a Salam Stores account:

  • Track your order and review past purchases
  • Request your return or exchange directly from your account
  • Add sold out items to your Wish List so you can see if more stocks arrives
  • Save your address and card details so you can shop quicker next time

If you use the Salam Stores web shop, you are responsible for restricting access to the computer, your account and your password. This means that you agree to accept responsibility for all activities that occur under your account or password

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).

F. Privacy Policy

 Salam Stores respects the privacy of our customers, and ensures that personal information is handled with the utmost care and confidentiality.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers.

G. Eligibility to Purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided

H. Product Description

Salam Stores attempts to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service Advisors via Whats App (00974 50019079) or call our toll free number (8000889) if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.

I. Delivery

Delivery of desired products will happen within 24 hours and will be stated in your order confirmation email, all necessary details are showcased within the “Order Delivery Policy”.

Our delivery partner will provide when delivering your order with signature on delivery form to confirm the delivery of your product.

J. Returns Policy

Please see our Returns Policy for information on returns, exchanges and our Free Returns service.